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Technical SupportOur technical support hours are 9:00 AM to 9:00 PM, Monday to Friday. On Saturday and Sunday, we will answers calls between 9:00 AM and 5:00 PM. From time to time, during those hours you will receive voice mail. If you leave a message, your call will be returned as soon as possible, usually within the hour. Sometimes, between 6 AM and 9 AM, we will answer calls, if we are in the office.We will not return calls between 9:00 PM and 9:00 AM unless you specifically request that we do. The tech support phone number is 361-4410.
- Internet Software
This page provides links to the some of the more popular Internet software.
The following is a series of questions that many of our clients ask about the Internet and Internet software. If you have information that you would like to see added here, please send us a note at support@horizon.bc.ca
- How do I download Netscape Navigator? FAQS
Click here and save the file to the temp directory on your harddrive. If you don't have a directory called c:\temp\ then create it.
You can access our ftp site at ftp://horizon.bc.ca/. Here you will find a variety of programs that we keep there for your convenience in the public "pub" directory.
- Why won't Netscape for Windows95 work on my computer? FAQS
Chances are that you are using the Trumpet Winsock dial up program that was designed for Windows 3.1, (a 16bit application). This program will also work in Windows95, but is only compatible with the 16bit programs. Your need to install the 32bit PPP dial up program that comes with Windows95.
- TCP/IP dial up dialer functions from within Windows95. FAQS
For an overview go to Dial Up in Windows 95
- How to setup a nickname in Eudora FAQS
Using your Email program, Eudora you have the capabilities to save and index your Email addresses by a "nickname". This will give you the flexibility of not having to remember long Email address when the time comes to use them. This is what you do:
From within Eudora go to the menu selection that says Window/Nickname. From there select New, and then insert the name that you want to use when sending messages. When your finished Eudora will insert the name of the Nickname to the Nicknames list and will place the cursor in the Addresses field. This is where you insert the real Email address. Close the dialog box and Eudora will ask you to save the changes. To use the Nickname, create a new message and in the To: address text field insert your new nickname.
It is very important that the nickname is never the same as the e-mail address. This will create a circular reference and will cause Eudora to hang when you attempt to send the message.
If you would like to find out about additional features of Eudora you can take a look their web site. The address is: www.eudora.com
- How do I setup Eudora Messages for Queuing? FAQS
One of the neat features of this Email program is that you don't have to be on-line in order to compose messages. You can create your messages and save them for the next time you have your connection open. Here's what you do:
Open up you E-mail package as usual and create your message. When you're done, close the message composition dialog box. The program will ask, "Do you want to save message", and you say "OK". Now go to your Out Box. The message should be there with a small dot beside it. The message will be saved there for as long as you want. You can even close the program and it won't be deleted.
If you are currently using Eudora 1.4, feel free to download the latest freeware version of the program. You can download it from The Qualcomm Web site.
- How do I access different protocols using my Graphical Web Browser? FAQS
You can access different protocols of the Internet using the Netscape Navigator, or the Microsoft Internet Explorer. All you need to do is change the protocol in the location textbox. Look at the following examples:
http:// is for Hypertext Transfer Protocol
gopher:// is for access to a gopher server
news:// is for access to a newsgroup.
ftp:// is for access to FTP servers.
- What is a FAQ? FAQS
FAQ stands for frequently asked questions. This contains a summary of information that people may ask on a particular subject or topic. In fact, this document is considered to be an FAQ.
- Once in a while my modem will disconnect without any warning FAQS
There is a reason for this. If you do not do any activity with your PC for 15 minutes, our system will disconnect you. This is a feature that protects you from accidentally forgetting you are logged into our system and spending your allocated time. This time limit before an action is taken place is called a time-out. If the time-out seems far less than 15 minutes, check your trumpwsk.ini file located in your Horizon directory ir the configuration on your dial-up networking. There is a field called inactivity-timeout. Check the value and if it is less than 15, reset it to 15. Also, if you have call alert on your phone, the click that is caused by another incoming call may cause your modem to disconnect. You can disable call alert by placing 70# in front of our phone number.
- My Password for Email no longer works FAQS
The first thing to do is make sure that your capslock key is not on. Next check to see if you really are checking for your e-mail in your mail reader configuration, not someone elses'. Case is important on both your password and on the userID portion of your e-mail address. In other words, when checking mail, SUPPORT@horizon.bc.ca is not the same as support@horizon.bc.ca. If your payments with us are not up to date, your account may be disabled. If you think this is the case, please call the office at 361-4410 during office hours.
Horizon Net is owned and operated byT'ND Graphics Ltd.
Please contact us at support@horizon.bc.ca